Outsourced Talent · Charlotte, NC
Concrete services
Before
- A family member setting appointments
- Missed calls
- 0 dedicated setters
After
- 50+appointments a week
- Under 5 minspeed to lead
- 98%+estimate win rate
- 2 to 4 weeksbooked out
A $300K-$400K+/month business, 3 locations.
The problem: A family member ran appointment setting full time, and calls were missed.
What we built: A setting and admin department, 1 VA grown to 4, covering 3 locations seven days a week.
What changed: Every lead called in under 5 minutes, and the family moved back to revenue work.
Before: one frazzled person juggling ringing phones and missed calls. After: calm setters with headsets and a week of booked check marks.